SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy for Pond Pimps
At Pond Pimps, we strive to ensure a smooth and efficient delivery process for all our customers. Please review our shipping policy below:
Shipping Options and Rates Free Shipping Eligibility: Orders over £50 qualify for free shipping. Delivery Time: 3–7 business day
Express Shipping & Handling Cost: £5.89 Delivery Time: 3–5 business days.
Standard Shipping & Handling Cost: £3.45 Delivery Time: 7–10 business days.
RETURN & EXCHANGE POLICY
At Pond Pimps, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 14 days of delivery for a refund or exchange.
Please review the details of our returns policy below: Eligibility for Returns Items must be returned within 30 days of receiving your order. The item must be in its original condition, unused, and in the original packaging. Items that are damaged, altered, or show signs of use may not qualify for a refund or exchange. Non-Returnable Items
The following items are not eligible for return: Customized or personalized items. Items marked as “final sale” or “non-returnable.” Gift cards or vouchers. Items that have been assembled, installed, or modified. Return Process Contact Us: info@pond-pimps.co.uk